Collab UC engineer || 6 to 9 Years || Bengaluru
Capgemini
2 - 5 years
Bengaluru
Posted: 27/02/2025
Job Description
Job Description
-Skillset Required:UC: CUCM, IMP, Unity, CUBE, Voice Gateways ( refer JD for more)UC implementation with good troubleshooting skillsDetailed skillset needed is explained below:
• MOP documentation, preparation – comes with implementation skill , should be able to read from the doc and implement.
• Day1 and Day 2 support – basic troubleshooting is must and what can it bring into production. Collab prod troubleshooting example: like UC feature troubleshooting, calls are not working, codex mismatch is not working , VM is not working.. all of this requires troubleshooting at prod/feature level
• Have requirement gathering skills – Cisco front door team (CFDT) – engineer goes on call to understand effort estimation to understand the new requirement like how many hours it will take etc and provide to PM. This skill is an advantage
• Voice gateway, expressway
• All the components of UC, CER is there in few regions like in USA, unity, protocol knowledge like MGCP, SIP, 3rd party integration.
• Expressway licensing, MRA, B2B calls, Webex control hum to administer all the endpoints
• Video endpoints
• Basic call manager, unity connection and uccx. IM&P is going away but is needed.
• IP phonesAdd -on : Pyhton is an add-on not mandatory, AXL, sequel…tool is used where scripts are written, and AXL is heavily used. Additional Details:- Have troubleshooting experience on Collab products is also a mustCapgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.
About Company
Capgemini is a global leader in consulting, technology services, and digital transformation. Headquartered in Paris, France, Capgemini provides a wide range of services, including IT consulting, managed services, business process outsourcing, and digital transformation solutions. With over 360,000 employees across more than 50 countries, the company focuses on helping organizations innovate and transform their businesses to remain competitive in a rapidly changing digital landscape. Capgemini is known for its expertise in cloud computing, AI, cybersecurity, and other emerging technologies, working closely with clients to develop sustainable and cutting-edge solutions.
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